Training and Development
Training that tests understanding, not just completion.
An AI tutor taught from your own policies and procedures, for onboarding, role-play and coaching, with analytics that show where your people need support.
The challenge
Completion rates do not show understanding.
Workplace training often records that someone finished a course, not what they understood. L&D teams need practice that makes people think, taught from their own material, and evidence of where knowledge is weak.
How teams use it
Four learning modes for workplace learning
Teams use Simulator, Rosenshine, Academic Coach and Adaptive Learning for role-play, onboarding, coaching and refreshers.
- Simulator learning mode
Role-play for real situations
The tutor sets a realistic scenario from your policies and procedures, such as a complaint, a data request or a compliance decision, asks what the learner would do and why, then gives feedback against your criteria.
Tutor: Scenario: a caller says they are a customer's partner and asks for their account balance. Your turn: what do you do, and why?
Learner: I'd explain I can't share it without the account holder's permission, and offer to call them back.
Illustration with synthetic data. - Rosenshine learning mode
Onboarding and product knowledge
New starters learn your products and processes in small steps, with a check for understanding before each next step.
Learner: Can you help me learn our returns process?
Tutor: One step at a time. What is the first thing a customer must give us to start a return?
Illustration with synthetic data. - Academic Coach learning mode
Coaching for development
The tutor helps people set a development goal, look at where they are, weigh their options and commit to a next step, in replies of three sentences at most.
Learner: I want to be ready for a team leader role next year.
Tutor: That's a clear goal. Which part of the role do you feel least ready for today?
Illustration with synthetic data. - Adaptive Learning learning mode
Compliance refreshers
The tutor adapts to each person, from a lighter review for the confident to smaller steps for the unsure, and sets worksheets from your policies, then marks the answers.
Learner: I've done this training every year. Can we skip the basics?
Tutor: Let's test that. A colleague emails you a spreadsheet of client addresses: what's your first check?
Illustration with synthetic data.
Fits your organisation
Your material, your platform, your data
The tutor uses your content and your systems, and keeps your data separate.
Your own materials
Handbooks, product guides and policies become the tutor's rulebook. It teaches only from approved sources.
How rulebooks workCapability gaps you can see
See which topics each learner discussed and how secure they were, so you can spot what a group finds hard.
Learning analyticsYour data kept separate
Your organisation has its own settings, rulebooks, sessions and analytics. No other organisation can see them.
Trust centreYour learning platform
A SCORM package puts the tutor inside your learning management system, or staff sign in on the tutor site.
Research
Why simulation and guided practice help
These are studies of teaching methods, not of Nested Learning.
Cook, Hatala, Brydges and colleagues (2011), Technology-enhanced simulation for health professions education: a systematic review and meta-analysis. JAMA 306(9), 978–988.
Compared with no training, simulation training was linked to large gains in knowledge, skills and behaviour, and moderate gains in patient outcomes.
What it does not show: Health professions only, and compared with no training rather than other teaching; not AI role-play.
Read the source: Technology-enhanced simulation for health professions education: a systematic review and meta-analysisHattie, Biggs and Purdie (1996), Effects of learning skills interventions on student learning: a meta-analysis. Review of Educational Research 66(2), 99–136.
Study-skills support worked best when it was taught within the subject and helped students plan, monitor and reflect on their own learning, rather than as general skills on their own.
What it does not show: Covers study-skills programmes in general; not a study of coaching by AI.
Read the source: Effects of learning skills interventions on student learning: a meta-analysisQuestions
Questions from L&D and HR teams
Can an AI tutor teach staff from our own policies and procedures?
Yes. Your handbooks, product guides and policies become the tutor's rulebook, and it teaches only from those approved sources, not from the open internet.
Can staff practise difficult conversations with the AI tutor?
Yes. In Simulator mode the tutor sets a realistic scenario from your materials, such as a customer complaint or a compliance decision, asks the learner what they would do and why, and then gives feedback against your criteria.
Can we see where teams have capability gaps?
Yes. The analytics show which concepts each learner discussed and how confident and secure they were, so you can see which topics a group finds hard. The scores come from fixed rules, not AI judgement.